Cancellation and Refund Policy

Effective 13 October 2026. Applies to Paire Plus passes bought on the Paire website through Razorpay. Passes bought in the Android app follow Google Play's refund process.

What you buy

Paire Plus is a digital pass for a fixed period: 1 day (₹20), 7 days (₹99) or 30 days (₹299), inclusive of applicable taxes. It is a one-time payment and never renews automatically, so there is nothing to cancel: it simply ends.

Delivery

The pass is a digital service delivered to your Paire account as soon as your payment is confirmed, usually within a minute and at most a few hours if your bank is slow to confirm. Nothing is shipped. If your pass hasn't started within 24 hours of a successful payment, contact us and we'll activate it or refund you in full.

Refunds

• Charged but no pass, double charged, or charged the wrong amount: full refund.
• Changed your mind: ask within 24 hours of buying and before you've used any of the pass's extra likes or Super Likes, and we'll refund you in full.
• Account removed by us for breaking our Terms or Community Guidelines: no refund for the remaining time.
• Otherwise, a pass that has started isn't refundable for the unused time, because its benefits are available immediately.

Paying for Plus never guarantees a match or a reply, and that is not a reason for a refund.

A refunded pass (in full or in part) ends as soon as the refund is processed.

How to ask

Email support@paire.in from your account's email address with the Razorpay payment ID (it's in the receipt Razorpay emails you). We reply within 2 working days. Approved refunds go back to your original payment method within 5–7 working days, depending on your bank.